This is a Level 2 Health and Social Care resource and includes the PowerPoint and the assignment. This unit is aimed at those working in a wide range of settings. It provides the learner with the knowledge and skills required to communicate with others in work settings. This also includes how to maintain confidentiality when communicating with and about others. The assignment covers the knowledge and competence assessment criteria of the unit. The Learning outcomes are as follows: Understanding why communication is important in the workplace Be able to meet the communication, language needs, wishes and preferences of individuals Knowing how to overcome barriers to communication Knowing how to apply the principles and practices relating to confidentiality at work Understand the need to securely handle information in a Health and Social Care setting Know how to access support for handling information Know how to handle information in accordance to the agreed ways of working.